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? ?隨著熱用戶不斷增加和供熱服務工作的不斷深入,原有客服系統功能已不能滿足工作需要。為進一步了解和滿足用戶訴求,給用戶提供更為高效、便捷的服務,8月初,公司對客服軟件進行優化升級。

? ?升級后的客服管理系統在原有四大功能的基礎上新增了工單數量顯示、開關閥門派單和顯示功能,信息整合、聯動能力不斷增強。同時,根據實際需要,細化了維修區域選項,為客服人員提供更及時、全面的信息支持,同時,手機端受理界面也得到了全面優化,有效地提高了外網維修的工作效率。派單、接單、落實、反饋、回訪的閉合服務環流程實現標準化、規范化,客戶滿意度進一步提升。

? ?下一步,公司將不斷拓展工作思路,進一步推進“智慧供熱”,努力打造便民服務平臺,為開發區廣大熱用戶提供更加優質、高效的服務。

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